We at the Sidelight Curtain Store Care very much about your satisfaction of our products. We care so much that we follow the Golden Rule; "Do unto others as you would want them to do unto you".
That is why we created a return/exchange policy as follows:
Due to the nature of our products, we strongly recommend our customers to request swatches of the fabric (s) prior to ordering any of our products. Images vary and may not describe fabric, color, textures, etc. as they are.
If we make an error we will gladly either replace your curtains at no charge or give you a full refund.
If you make an error or change your mind on what curtain you desire, what we offer is simply our willingness to do WHATEVER we can to make you happy! This includes resizing or remaking your curtains in a different fabric. In these instances, we merely ask that you pay a small fee for the reworking of your product. This will be determined on an individual basis.
If you want to return your curtain for any other reason, and it is within 2 weeks of your receipt of product, we offer a 50% in-house credit which can be used in any future purchase. Since all of our curtains are custom made-to-order, we are not able to give full refunds.
Most companies who sell custom made products do not offer any type of warranty outside of their own fault. If you make the wrong measurement, choose the wrong fabric, or anything else that is of your own choice, you have NO WARRANTY at all!
At the Sidelight Curtain Store this is not how we treat our neighbor or friend. We strive to have the best customer service in the industry. You can read comments other customers have sent by reading our testimonials link below.
Thank You for coming to our site and rest assured you are dealing with a company who cares!
**Please return within 2 weeks, thank you**
Click Here to see what others have said about their experience with us....
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Since 2003Family Owned & Operated
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